The Refund & Return Policy concerns only sales that are made on dulccio.com

Returns

If you are not completely satisfied with your purchase, please contact our customer support team at experience@dulccio.com within 14 days of receiving your order. Please allow 2-3 business days for us to process your request.

Once we review your request, we will provide you with return instructions, including the refund amount. Refunds for returned items will be issued back to the original payment method used at the time of purchase. We cannot process refunds to any other payment method.

To be eligible for a return:

• The item must be in its original packaging and in new condition.
• You must provide proof of purchase, such as your transaction/order number and place of purchase.

Exchanges

We’re happy to exchange your purchase for one that might fit your needs better. 

If there is a difference between the original purchase price and the price of the exchanged item, a debit or credit will be applied to your original method of payment.

After 14 days, only store credit will be given for pricing differences on exchanges.

Please contact experience@dulccio.com to request an exchange, and we will provide further instructions.

Shipping

All new orders placed through Dulccio’s official website qualify for free shipping. All shipping costs for returns for refunds or exchanges must be paid by the customer.

For further assistance, please reach out to our customer support team at experience@dulccio.com